Do you ever give money back?
No. Refunds to your original payment method are not offered. Where an order has a genuine problem, we resolve it with a replacement, an exchange, or store credit instead.
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Policy
Refund Policy
Nuforme does not offer refunds. Here is what we do instead when an order arrives damaged, incorrect, or not at all.
Refunds are not offered on Nuforme orders. Because our products are research materials, anything that has left our facility cannot be restocked or resold. Last reviewed 26 August 2026.
That does not mean you are on your own if something goes wrong. If an order arrives damaged, arrives incorrect, or never arrives at all, contact us and we will put it right.
What we offer instead of a refund
Contact us and we will review what happened. Depending on the problem and on what we have in stock, we can offer:
- A replacement of the affected item, where we have stock.
- An exchange for a different product of equivalent value.
- Store credit you can use on a future order.
Damaged or incorrect items
Contact us within 7 days of the delivery date. Send a clear photo of everything that arrived, including the outer packaging and any packing material, before you discard any of it — photos of the packaging are what let a carrier accept a damage claim, so please take them first. We will review the case and arrange a replacement or store credit.
Orders that never arrive
If tracking shows no movement for more than 3 business days, or a parcel is marked delivered and you cannot find it, contact us and we will open a case with the carrier. Carrier investigations take time. We ask you to check with others at your address and with your local post office first, since that resolves most of these.
Cancelling an order
An order can be cancelled only before it ships. Contact us as soon as you can and we will check its status. An unpaid order expires by itself after 24 hours and its reserved stock is released automatically, so there is nothing you need to do to cancel one.
Change of mind
We cannot accept a return or offer credit because you ordered the wrong product, ordered the wrong quantity, or changed your mind. Please check your cart carefully before placing your order. Once an order is paid and processing has begun, items cannot be added or removed.
How to reach us
Email hi@nuforme.is or use the contact form, and include your order number and any photos. We normally reply within 24 to 48 hours. If we ask for photos, please send them before returning or discarding anything.
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FAQ
My item arrived damaged. What do I do?
Photograph everything that arrived, including the outer box and packing material, before discarding any of it. Then email us the photos and your order number within 7 days of delivery, and we will arrange a replacement or store credit.
Can I return something I no longer want?
No. Because these are research materials, anything that has left our facility cannot be restocked or resold, so we cannot accept a return for a change of mind.